Description

This service provides one scheduled maintenance session for an existing web or desktop application. It is intended for businesses that need help investigating a specific software issue, correcting a minor defect or checking compatibility after a routine update. The client supplies a description of the issue and any relevant error messages before the session begins.

The service includes up to 60 minutes of technical investigation and maintenance work, one agreed minor bug fix where technically feasible, and basic regression testing of the affected function. Large-scale redevelopment, new feature creation, server migration, third-party service failures and issues requiring more than the allocated time are not included. Any additional work must be approved and quoted separately.

Deliverables: The client receives a digital maintenance report summarising the issue investigated, work performed, test results and any recommended follow-up actions. Where code changes are included, the agreed modified files or a patch package are supplied electronically. The session is normally arranged within 3–5 business days after access and scope are confirmed.